Gold Debit Cards

• Do not share PIN with anyone.
• If the card is suspected to be compromised, report to the nearest branch or call 0703084390/1
• Avoid sharing your full card number, expiry date and card verification value with anyone
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately.

• Card transactions on prepaid cards are real time.

• Lodge complaint at any of our branches, or via call center on +254 703 084 390/391 or email to customercareke@gtbank.com/callcenterke@gtbank.com. We will record your complaint/feedback and issue you with a reference number.

• We will acknowledge your complaint/feedback within 24 hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 72 hours. However, should we require more time to it, we will keep you updated with progress after every 72 hours until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution, and get back to you.

• You can find the full Terms and Conditions for our products HERE.
• Data Privacy Policy is part of our Terms and Conditions, which you can find HERE.

• Issuance of a General Debit Card costs Kes 600 plus 20% excise.
• Card Replacement charge is Kes 600 plus 20% excise
• Card renewal charge is Kes 600 plus 20% excise

Note: *USD Debit Cards will be charged at their USD Equivalents*